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Privacy Policy

BEST WELLNESS HOTELS AUSTRIA
Brixner Str. 3/3
6020 Innsbruck
E-mail: info@bestwellnesshotels.at

The data protection policy covers the collection and use of personal data which may be recorded when you contact us, i.e. if you visit our website, if you request, book or purchase services or if you call us. Please take a moment to read through the following document which will inform you as to how BEST WELLNESS HOTELS AUSTRIA deals with your personal data, which types of data are even recorded, how and to what end this data is used, to whom BEST WELLNESS HOTELS AUSTRIA transmits this data and how BEST WELLNESS HOTELS AUSTRIA protects your personal data.

Your personal rights have the highest priority and BEST WELLNESS HOTELS AUSTRIA endeavours to protect these rights to the best of its ability.

Any further data protection obligations beyond the scope of this data protection policy shall remain unaffected.

Why does BEST WELLNESS HOTELS AUSTRIA record personal data?

BEST WELLNESS HOTELS AUSTRIA records and uses your personal data in order to offer you outstanding customer service, to enable easy access to our website and to provide an optimum range of services. Furthermore, your personal data helps BEST WELLNESS HOTELS AUSTRIA to keep you up to date on the latest product announcements, special offers and other developments which we believe may be of interest to you.

If you are interested on being kept up to date on the latest developments as well as current product and service information, you can let us know at any time.

Which data is recorded?

There are a range of situations in which your personal data could help BEST WELLNESS HOTELS AUSTRIA to offer you a better service. For example, you may be asked for your personal details when you begin a transaction. You will only ever be asked for information relevant to the respective situation. This includes for example name, postal address, phone number, e-mail address and preferred method of contact or card details. Furthermore, BEST WELLNESS HOTELS AUSTRIA collects information for market research purposes, to get to know our customers better and to thereby offer you a more effective service. In addition to this, BEST WELLNESS HOTELS AUSTRIA records data on customer activity on our website. Using this data, BEST WELLNESS HOTELS AUSTRIA can determine which information is really of use to our customers and which areas of our website and internet services interest them most.

When does BEST WELLNESS HOTELS AUSTRIA pass on personal data?

BEST WELLNESS HOTELS AUSTRIA takes protecting your personal rights very seriously. BEST WELLNESS HOTELS AUSTRIA assures you that BEST WELLNESS HOTELS AUSTRIA neither sells nor distributes your contact information to other providers. In order to be able to offer you an outstanding service, BEST WELLNESS HOTELS AUSTRIA may, if need be, pass your personal data on to legal persons who are however obligated to protect this data in line with the data protection policy. Sometimes it can be advantageous for BEST WELLNESS HOTELS AUSTRIA to make certain personal data of yours available to other companies with which BEST WELLNESS HOTELS AUSTRIA has entered into a strategic partnership or those which carry out work for BEST WELLNESS HOTELS AUSTRIA in order to deliver you products and services on our behalf. These companies can help us to process information, grant loans, carry out customer orders, deliver products to you, manage and maintain customer data, provide a customer service, evaluate your interest in our products and services, administer customer research or carry out surveys on customer satisfaction. These companies are also obligated to protect your personal data in line with our data protection policy for the protection of personal rights. Sometimes, BEST WELLNESS HOTELS AUSTRIA may be forced, on the grounds of legal provisions or legal transactions, to disclose your personal data.

How does BEST WELLNESS HOTELS AUSTRIA protect your personal data?

BEST WELLNESS HOTELS AUSTRIA takes precautionary measures, including administrative, electronic and physical procedures, to protect your personal data from being lost, stolen or misused as well as being accessed by unauthorised parties, being passed on, changed or destroyed.

In most places the website uses the industry standard SSL (Secure Sockets Layer) for encoding. This way the confidentiality of your personal details and card details is ensured during transactions over the internet.

You yourself can also help us and contribute to the protection of your personal data online by taking the relevant precautionary measures. Change your password frequently. Use a combination of letters and numbers and always ensure you are using a secure browser.

Integrity of your personal data

BEST WELLNESS HOTELS AUSTRIA has taken protective measures to ensure that your personal data is always correct, complete and up to date for the intended purposes of use. Of course you always have the right to access and change the personal data provided by you. You can help us to ensure that your contact information and preferences are correct, complete and up to date. You can also request a copy of your personal data by contacting us using the e-mail address given further below.

Cookies and other technology

As is customary on many other websites, BEST WELLNESS HOTELS AUSTRIA also uses so-called “cookies" and other technology in order to get a better insight into which areas of our website are most popular, how our users move on the website and how much time they spend in different areas. In addition, BEST WELLNESS HOTELS AUSTRIA uses cookies and other technology to ensure that our online advertising is effective and really draws the attention of customers to our products and services. BEST WELLNESS HOTELS AUSTRIA uses cookies and other technology to analyse the movement of data on our website so we can further improve its design and functionality and to examine the efficiency of communication with our customers. In addition, BEST WELLNESS HOTELS AUSTRIA uses cookies to better organise the website in line with your needs and to be able to offer you even more ease of navigation on every visit.

Like most websites, information specified by us is also automatically recorded and saved in log files. This information includes internet protocol addresses (IP addresses), browser type, internet-service-provider (ISP), linked/exit pages, operating system, date/times marks and click stream data.

In some of our e-mail messages BEST WELLNESS HOTELS AUSTRIA uses a so-called ”click through URL" which is linked to content on our website. If you click on this kind of URL address, you will pass through our web server before you reach the intended website. BEST WELLNESS HOTELS AUSTRIA traces “click through” data in order to determine the level of interest for certain topics and to measure the efficiency of communication with our customers. If you would like to avoid this kind of data being recorded, just do not click on any text or graphic links in the e-mails.


Furthermore, BEST WELLNESS HOTELS AUSTRIA uses so-called “pixel tags" (tiny image files) which generate information on which areas of our website customers have visited or measure how effective searches by customers were on our website.

Using pixel tags, BEST WELLNESS HOTELS AUSTRIA can also send e-mail messages in a format which can be read by customers. This way we can also check whether e-mails have been opened in order to ensure that BEST WELLNESS HOTELS AUSTRIA only sends the messages which are of real interest to our customers.

Our cross-company commitment to protecting your personal rights

As already mentioned, BEST WELLNESS HOTELS AUSTRIA takes protecting your personal rights very seriously. In order to guarantee the security of your personal data, the present guidelines are passed on to all employees and security measures for the protection of personal rights are strictly implemented within the company.

The website contains links to websites of other companies. BEST WELLNESS HOTELS AUSTRIA is not responsible for the manner in which personal rights are handled by these companies. So, BEST WELLNESS HOTELS AUSTRIA recommends asking these companies about their data protection policy.

Use of AdWords Remarketing

This website uses cookies for the purpose of attracting visitors by way of remarketing-campaigns using online advertising at a later point in time on the Google advertising network. For the placement of Remarketing advertisements, third party providers like Google use cookies on the basis of a visit to the present website. As a user, you have the option of deactivating the use of cookies by Google by calling up the Google deactivation page at www.google.com/ads/preferences.

Questions regarding the protection of personal rights

If you have any questions or doubts with regard to the data protection policy, please contact us. Send us a message for this (see contact details below).

Of course you can ask BEST WELLNESS HOTELS AUSTRIA which data will be processed by BEST WELLNESS HOTELS AUSTRIA about you, where this data comes from, what it is used for and to whom it will be transmitted. Of course you can also amend incorrect data / have unduly processed data deleted. The provisions of the Data Protection Act apply.

BEST WELLNESS HOTELS AUSTRIA is entitled to change the data protection policy from time to time. If significant changes are made, a corresponding notification along with the updated version of the data protection policy will be published on our website.

BEST WELLNESS HOTELS AUSTRIA
Brixner Str. 3/3
6020 Innsbruck
E-mail: info@bestwellnesshotels.at